Frequently Asked Questions

Everything you need to know about bringing Mova into your home.

What is the standard shipping time for orders within the US?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

Do you offer a warranty on your home decor products?

Yes, all Mova US Official Site products come with a 1-year limited warranty covering manufacturing defects to ensure the highest quality for your home.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please contact our support team to initiate a return authorization.

How should I clean and maintain my Mova products?

We recommend using a soft, non-abrasive microfiber cloth to gently wipe surfaces. Avoid harsh chemicals or glass cleaners that may damage the finish.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress.